Member Experience Architect — Content & Lifecycle

Base is seeking a skilled content strategist to own post-sale experiences across onboarding, installation, and ongoing member education. You’ll manage the Help Center, automated communications, and all in-product content to guide homeowners through their Base system.

You’ll collaborate with cross-functional teams to design lifecycle journeys, reduce friction, and improve engagement. If you love writing, systems thinking, and building a category-defining product from the ground up, this is your