Member Engagement Specialist

To build a new Member Engagement function, the full-time Member Engagement Specialist will manage patient intake, retention, and scheduling for cardiac patients, ensuring they remain engaged in their recovery programs while working remotely. Key responsibilities Conduct warm intake calls with new members to build trust and set expectations for their care experience Proactively manage patient engagement and adherence to maximize program completion and appointment attendance Respond to same-day cancellations to fill open slots and minimize idle clinical time Required qualifications 3+ years of experience in member engagement, patient outreach, or care coordination within virtual care or digital health environments Proven track record of driving measurable outcomes related to appointment adherence and program completion Hands-on experience with multi-channel outreach methods, including phone calls and SMS Familiarity with CRM and EHR platforms, with a preference for eClinicalWorks and Customer.io Strong organizational skills and ability to manage a large patient panel effectively