Member Contact Center Consultant

Providing exceptional service in a fast-paced environment, the full-time remote Member Contact Center Consultant will assist members with inquiries across various credit union departments while focusing on one-call resolutions. Key responsibilities: Deliver omnichannel support to members by leveraging in-depth knowledge of credit union services and products Ensure positive member experiences through effective communication, active listening, and de-escalation techniques Meet performance metrics while maintaining confidentiality and adhering to risk mitigation procedures Required qualifications: Minimum of 1 year of related experience Strong computer skills and experience in a Windows environment Ability to follow established procedures and maintain professionalism under pressure Self-starter with a desire to learn and work independently Proficient verbal and written communication skills, with the ability to ask probing questions