Member Care & Health Plan Support Specialist

Aetna in Arkansas is seeking a Customer Service Representative (CSR) to assist members via phone, email, and written communications. You'll investigate issues, triage to appropriate departments, and provide clear explanations of plans, benefits, and regulatory information.

Ideal candidates have call center or retail experience, excellent English communication, empathy, attention to detail, and the ability to handle a high-volume workload in a production environment.