Member Care Advocate Supervisor

Leading the daily operations of the Member Care Advocate team, the full-time Member Care Advocate Supervisor will manage queue execution, provide real-time coaching, and ensure quality assurance while working remotely. Key responsibilities Supervise daily team activities to ensure advocates meet member outreach goals and quality standards Conduct call reviews and provide real-time feedback to maintain adherence to protocols and improve performance Support hiring and training of new advocates while fostering a culture of accountability and member-centered communication Required qualifications 2+ years of experience in case management, care coordination, or digital health coaching, including mentoring or training peers Working knowledge of HEDIS measures and experience in a metrics-driven environment Strong organizational skills with the ability to manage multiple priorities effectively Excellent written and verbal communication skills for coaching and documentation Experience with care management platforms or health plan quality reporting systems is preferred