Non-Emergency Medical Transportation Navigator
You are a trusted resource for members navigating non-emergency medical transportation. You answer questions about obtaining services, help resolve problems, guide members through the complaint process, and work collaboratively with the Department.
What You Will Do
- Answer member questions about obtaining NEMT services.
- Assist with problem resolution and walk members through the complaint process.
- Work collaboratively with the Department on member issues.
- Surface patterns in what members report, so the underlying problem gets fixed.
What We Are Looking For
- Empathy, patience, and genuinely strong problem-solving.
- Experience in social services, patient advocacy or healthcare navigation is preferred.
- Bilingual ability — Spanish or Hmong — is a plus.
Member Advocate (Ombudsman) in madison at Unknown Company
This position is listed as full time and onsite.