Overview
Job Description:
Responsibilities
- Strong knowledge of clinical workflows (nursing documentation, physician orders, medication administration, etc.).
- Experience with troubleshooting, ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis.
- Experience with data migration and system conversions from legacy EHRs.
- 9+ years of experience supporting Meditech 6.x and Meditech Magic and Expanse systems (focus on clinical modules).
- Provide application support for Meditech Clinical Modules such as Nursing, PCS, EMR, Order Management, Laboratory, Pharmacy, and Radiology.
- Troubleshoot user-reported issues and coordinate resolution with Meditech or internal IT teams.
- Perform system configuration, testing, and validation during updates, patches, and optimization projects.
- Support interface integrations between Meditech and other systems (e.g., PACS, LIS, RIS, Epic, Cerner, etc.).
- Develop and maintain user documentation, workflows, and training materials.
- Participate in system upgrades, conversions, and new module implementations.
- Monitor system performance and ensure clinical data accuracy and consistency.
- Collaborate with end-users to identify opportunities for process improvements and system enhancements.
Qualifications / Requirements
- Strong knowledge of clinical workflows (nursing documentation, physician orders, medication administration, etc.).
- Experience with troubleshooting, ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis.
- Experience with data migration and system conversions from legacy EHRs.
- This is a remote position.