Medication History Technician Specialist

SUMMARY:nnReports to Manager, Pharmacy Operations, under the supervision of a pharmacist and direction of the Medication History Pharmacy Technician Supervisor, the Pharmacy Medication History Technician Specialist, Remote serves as a key and integral part of the progressive pharmacy-managed medication reconciliation practice model. Is responsible for remote services which includes accurately obtaining and compiling current, detailed, and complete home medication history lists and allergies for patients to be admitted to the hospital. Uses all relevant sources to obtain the most current required information including, but not limited to, patient and family interviews, direct contact with outpatient pharmacies, extended care facilities, and provider offices. Accurately documents detailed and verified current home medication list, including relevant related information, in the electronic medical record (EMR). Reviews patient allergy information in EMR, updates as needed. Interacts effectively and compassionately with patients and families. Interacts effectively and professionally with other health care providers at all levels including, but not limited to, providers, nurses, and ancillary support personnel. Participates in continuous quality improvement activities and functions in a manner that contributes to a highly effective multidisciplinary work group.nBrown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.nnIn addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:nnInstill Trust and Value DifferencesnPatient and Community Focus and CollaboratennRESPONSIBILITIES:nnEstablishes and maintains compliance with Brown University Health’s Flexible Work Arrangements Guidelines and Forms.nReceives remote notifications of medication reconciliation that need to be completed.nObtains and compiles current, detailed, and complete home medication history list. Medication history list shall include drug name, dose and dose form, frequency, and route of administration for prescription medications, over the counter drugs, and complementary and alternative medications currently taken by the patient.nObtains and compiles patient allergy information including reaction experienced by the patient.nUses all relevant sources to obtain the most current home medication history list and allergy information including, but not limited to, patient and family interviews, direct contact with patients’ outpatient pharmacies, extended care facilities, and provider offices.nCommunicates home medication list discrepancies identified via the medication history process with the provider and/or pharmacist; hands off unresolvable medication history related issues; tracks follow-up to ensure closure.nRefers suspected actual, prevented, and near miss medication errors to a pharmacist for appropriate follow-up and reporting.nServes as a resource to the pharmacist regarding home medication histories and other related information, provides follow-up as deemed appropriate by the pharmacist.nDocuments detailed and verified current home medication list accurately, including relevant related information, if any, in the electronic medical record (EMR).nEnsures patient allergy information, including relevant related information, if any, is correctly documented in EMR, updates if needed.nCompiles medication history lists, verifies allergies, and documents in EMR in an efficient and timely manner with the highest level of accuracy.nResponds appropriately to providers, nurses and others who request a medication history. Manages, triages, and ensures follow-up in a timely manner.nEnsures high quality customer service is provided and displayed at each patient, family, outreach, and team interaction.nExhibits a friendly, pleasant, compassionate, and helpful nature demonstrating a strong customer service orientation when interacting with patients and their families.nDirects, triages, or communicates, to the appropriate provider or staff member, questions or inquiries received from the patient and their family which are outside the scope of the medication history technician.nInteracts effectively and professionally with other health care providers at all levels including, but not limited to, providers, nurses, and support personnel.nParticipates in quality assurance activities for the pharmacy-managed medication reconciliation practice model.nParticipates in quality assessment and improvement activities and medication safety initiatives as they relate to the pharmacy-managed medication reconciliation practice model.nUtilizes experience-based knowledge to identify opportunities for improvement related to quality, safety, regulatory, or financial outcomes.nRotates to all applicable medication history work assignments and work shifts.nAcknowledges and demonstrates professionalism for self and others.nnMINIMUM QUALIFICATIONS:nnEXPERIENCE &BASIC KNOWLEDGE:nHigh school graduate or equivalent degree. Completion of one to two years of college preferred.nMaintains current unrestricted Rhode Island Pharmacy Technician licensure.nHolds and maintains current National Pharmacy Technician Certification (CPhT) or has a minimum of one-year licensed pharmacy technician work experience in an outpatient pharmacy setting, sits for National Pharmacy Technician Certification (CPhT) exam within first 6 months of hire, and achieves and maintains National Pharmacy Technician Certification (CPhT) within 12 months of hire. Applies for and obtains a Rhode Island Tech II license immediately after notification of successful CPhT certification.nMinimum one-year pharmacy technician experience in an outpatient pharmacy setting.nStrong customer service presence and verbal and written communication skills necessary to interact with patients, families, physicians/practitioners, nursing, and ancillary support staff.nStrong focused and active listening skills including ability to listen attentively while blocking out distractions and to identify key points and ideas.nMust possess solid computer skills including Microsoft Office Suite, as well as email and calendar applications. Must be comfortable in using internet web applications and multiple pharmacy and system-wide applications.nWork is exact and requires the ability to pay attention to detail and to stay focused to avoid serious error in compiling and documenting home medication lists and verifying allergies.nMust be able to multi-task and reprioritize as needed, while maintaining the highest-level accuracy and customer service standards.nWORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:nEmployee will be responsible to establish a secure workspace environment to protect the confidentiality of sensitive information. Sensitive information includes confidential information, protected health information (PHI), and protected identifiable information (PII).nEmployee will be responsible for costs associated with setting up, furnishing, and managing their remote employee workspace and for costs of maintaining appropriate internet connectivity to access Brown University Health Information Services resources.nWork may require extended periods of time spent sitting.nWork requires the visual acuity and manual dexterity necessary to operate a computer and input data into EMR using a typical keyboard and computer mouse to navigate screens on a computer monitor.nNew hires into this position must successfully pass a drug screen in conformance with Rhode Island State Law.nINDEPENDENT ACTION:nPerforms independently within department policies and practices.nRefers specific complex problems to supervisor where clarification of departmental policies and procedures may be required.nSUPERVISORY RESPONSIBILITY:nNone.

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Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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