Supervising a team in a remote, full-time capacity, the Medicare Member Services Supervisor will oversee daily operations of a call center, ensuring high-quality service and compliance with CMS requirements while coaching and developing team members. Key responsibilities Supervises daily activities and performance of Medicare Member Services representatives to ensure accurate and timely service delivery Monitors call center operations, including service levels and performance metrics, to maintain quality standards Coordinates the resolution of member issues with internal departments, ensuring compliance with applicable regulations and policies Required qualifications High school diploma or equivalent with three years of experience in a customer service call center and four years in Medicare or related fields, or an Associate's degree with two years in customer service and three years in Medicare Two years of experience in a team lead or supervisory role in a customer service or call center environment Strong knowledge of Medicare Advantage, D-SNP, Medicaid, and CMS requirements Experience in healthcare compliance and health plan operations Ability to monitor and interpret call center performance metrics and service-level data
Medicare Member Services Supervisor in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.