CareFirst, Inc. in Maryland seeks a Business Consultant, Retention Specialist, to join the Stars Member Experience team.
You will design, launch, and execute programs that enhance member experience and retention for Medicare Advantage members, driving CAHPS and HOS improvements. You will integrate data across customer service, appeals, complaints, enrollment, clinical and vendor data; develop dashboards; lead enterprise improvement initiatives; and coordinate across teams to drive engagement and
#J-18808-LjbffrMedicare Member Experience & Retention Consultant in baltimore at Unknown Company
This position is listed as full time and onsite.