Providing exceptional customer service to Medicare beneficiaries, the full-time remote Medicare Customer Service Team Lead will handle inquiries, resolve concerns, and guide members on benefits, claims, billing, and enrollment. Key responsibilities Respond to inbound calls, emails, and inquiries from Medicare members regarding coverage, eligibility, claims, and billing Assist members in understanding their Medicare plan benefits and access services within the healthcare network Document all member interactions accurately and collaborate with various departments to resolve complex member issues Required qualifications High School Diploma or Equivalent required; Associate's Degree in Healthcare Administration, Business, or a related field preferred 1-2 years of experience in customer service, preferably in healthcare, insurance, or call center settings Understanding of Medicare benefits, claims processes, and CMS guidelines Experience working with Medicare beneficiaries or healthcare billing preferred Proficiency in Microsoft Office and call tracking software
Medicare Customer Service Team Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.