Medical Technologist Support Representative

Seeking a remote full-time Medical Technologist Customer Support Representative who will act as a liaison between customers and the laboratory, resolve inquiries, and maintain accurate records while adhering to productivity and service standards. Key responsibilities: Act as a liaison between customers, patients, and laboratory operations Resolve routine and complex inquiries using internal systems and procedures Support initiatives to enhance customer satisfaction and maintain accurate records in compliance with HIPAA Required qualifications: BA/BS degree in Medical Lab Science, Biology, or Chemistry 2 or more years of experience in a customer service role 1 or more years of experience in a contact center or call center environment Reliable internet connection with a minimum of 50 Mbps download speed Experience with software such as Microsoft Office, Verint, or Salesforce