Remote Medical Support AssistantSpectrum Healthcare Resources has a potential opportunity for a Remote Medical Support Assistant, supporting the Salt Lake City VA Medical Center in Salt Lake City, UT.Join a team that makes a real difference in the lives of Veterans. This role offers the chance to support patient care coordination within the VA system, ensuring timely access to quality healthcare. If you're detail-oriented, tech-savvy, and passionate about delivering exceptional service, this is your opportunity to contribute to a mission that truly matters.Position Details:100% Remote - must live within 50 miles the commuting areaRegular business hours: Monday – Friday 8:00am – 4:30pmNo Nights, Weekends, or HolidaysBenefits eligible position with 11 Paid Federal Holidays and PTO AvailableQualifications:U.S.
residency required.High School diploma or GED.Strong oral and written English skills; basic medical terminology preferred.Proficient in Microsoft Office, especially Excel.Ability to type at least 50 WPM and work with electronic medical records.Strong organizational skills; able to work independently and prioritize tasks.Ability to resolve customer concerns accurately and timely.No health restrictions that interfere with job duties.Job Duties:Coordinate patient care and scheduling with internal and community providers.Ensure timely and accurate patient communication and appointment scheduling.Validate and update patient demographic information.Process medical records and integrate data into VA systems (CPRS, VistA).Manage community care consults using VA systems (HSRM, PPMS).Answer and respond to phone inquiries professionally and promptly.Use Microsoft Office (Excel, Word, Outlook, Teams) daily.Provide excellent customer service to patients, families, and VA staff.Perform other administrative tasks as assigned.Company Overview:At Spectrum, we utilize over thirty-five years of experience providing optimal solutions for federal agencies that are both innovative and cost-effective. We hold ourselves to the highest standard to ensure successful outcomes for the facilities and healthcare professionals we serve. As a Joint Commission Certified Healthcare Resource, dependability and service are the driving forces of our mission.EOE/Disabled/VeteransLocation: US-UT-Salt Lake City