To support Community Care scheduling operations for the Veterans Health Administration, the full-time Medical Support Assistant will coordinate care between VA and community providers, schedule appointments, and ensure timely service for Veterans while working remotely from specified Alabama counties. Key responsibilities Coordinate care by processing Community Care consults, scheduling appointments, and maintaining accurate patient records Perform receptionist duties, including managing appointment schedules and providing customer service in a courteous manner Ensure compliance with VA policies and maintain patient confidentiality while meeting daily productivity targets Required qualifications High School Diploma or General Equivalency Diploma (GED) A minimum of one year of specialized experience in a complex clinical setting with advanced patient care systems Advanced knowledge of medical terminology and healthcare processes related to coordination of care Experience with VA scheduling systems, including CPRS and EHRM, is strongly preferred Ability to work independently in a remote environment while meeting productivity standards