Medical Support Assistant
Independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting.
Responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
Coordinates administrative functions relating to emergency and non emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). Advises clinical staff on current administrative processes.
Work Schedule: Monday - Friday, 8:00 am - 4:30 pm
Telework: Ad-hoc
This is not a virtual position.
Functional Statement #: 91462A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized