Medical Support Assistant
Manage and plan patient care, prioritize deadlines, and adjust workflow to meet patient needs.
Provides input and solves problems on operational issues or procedures and performs follow-up to administrative needs of the Veteran.
Recommends changes to existing clinic procedures based on current administrative guidelines.
Expertise in utilizing numerous advanced patient care systems in support of multiple clinics.
Coordinates with the patient care team to review clinic availability and utilization.
Supports patient safety standards through the correct identification of all patients by requiring two forms of identification.
Interact with the patient to validate and update patient demographic information.
Knowledgeable about a variety of clinic appointments including but not limited to all CRH appointments.
Uses CPRS and VistA to access patient-specific information to answer patient inquiries.
Documents call requiring action by a clinician using CPRS templates.
Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies.
Alerts appropriate staff members if clinical questions arise beyond the scope of the AMSA.
Performs administrative duties required in the day-to-day operations of the CRH as necessary.
Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.
Participates in the daily team huddles and team meetings to manage, plan, problem solve, and follow up with where patient care planning and management occur.
Assist in coordinating with other VISN-05 VAMCs and CBOCs concerning short-notice coverage through virtual technology.
Monitor pre-appointment requirements to assure readiness for virtual (CVT/VVC/phone) visits.
Participate and provide input in problem-solving on operational issues or procedures.
Evaluate patient information and clinic schedule lists to determine whether the patient is vested.
Educate and bring to the attention of providers about shared patients (dual care patients).
Advanced MSA will maintain competency and assist and coordinate in clinics and meetings requiring the use of CVT, VVC, and modalities for virtual CRH clinic care.
Monitors incomplete encounters and/or telehealth orphans and communicates findings to providers to rectify and assist as needed.
Ability to receive and answer Veteran phone calls within 30 seconds and secure messages within 48hrs.
Monitors pre-appointment information and/or requirements to assure readiness for patient visits/procedures/appointments.
Relay information to appropriate team members based upon triaging of Veteran concerns.
Work with the interdisciplinary team to schedule follow-up visits for inpatients and outpatients in the CRH Clinics with various providers and in a variety of modalities (face-to-face, VVC, and phone if needed).
Coordinate care of Veterans at other VA facilities within the VISN.
Ability to coordinate video or phone visits based on CRH clinic and Veteran availability. Trying to negotiate feasibility for video over the phone.
Obtain appropriate inpatient and outpatient records and ensure they are appropriately entered into the VA computerized system to ensure availability for patient care.
Ability to operate computerized programs and databases to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems, and/or reports.
Work Schedule: Monday to Friday - 8:00am - 4:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 25048-F