Responsibilities
- Provides clinical training and support to customers, as a subject matter expert, on-site and/or remotely to ensure customer is prepared to operate their equipment according to a minimum of safe and effective use guidelines and to fully utilize the complex functionality of the technology to meet their business needs.
- Conduct product training for customers and employees, in particular training for complex situations involving multiple products.
- Lead classroom lectures and laboratory sessions to ensure customers are trained to operate company equipment according to safety guidelines with the highest level of satisfaction.
- Prepare lesson plans based on engineering documentation, field service requirements, and software documentation to address customers’ specific implementation questions.
- Formulate complementary support training information in the form of quick tips, workbooks, video‑media and implementation guides.
- Collaborate with customers as well as the sales, product marketing, and technical support departments to ensure course material reflects current product features, and address customer inquiries including testing scenarios using company products.
- Work with cross‑functional teams as necessary to support and enable best services and optimize customer relations.
As an equal‑opportunity employer we are happy to consider applications from individuals with disabilities.
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