Medical Sales ConciergeWe are a leading urology practice committed to delivering exceptional care and life-changing outcomes. We are growing fast and looking for a high-energy, patient-focused Medical Sales Concierge to join our team and be the bridge between prospective patients and world-class treatment. This position is based in Atlanta but provides opportunities for remote, hybrid or on-site work.As a Medical Sales Concierge, you will serve as the first and most consistent point of contact for prospective and active patients.
You'll guide them through their care journey - from the first phone call to procedure coordination - ensuring they feel informed, supported, and confident every step of the way.Your role is a mix of patient advocacy, education, relationship-building, and appointment coordination. You'll help drive conversion to consultation and treatment by delivering a seamless, empathetic, and solutions-focused experience.Key ResponsibilitiesInbound & Outbound Patient Engagement Answer patient calls, texts, and emails with warmth, professionalism, and a sense of urgencyFollow up on leads from digital ads, referrals, and consult requestsGuide patients through next steps, explain procedures, and address common questions or objectionsCare Navigation Educate patients on treatment options in collaboration with clinical teamsCoordinate appointments, imaging, lab work, and procedure schedulingProvide pre- and post-visit touchpoints to ensure satisfaction and continuitySales & Service Excellence Track leads and pipeline progress using CRM or EMR toolsHelp convert inquiries into consultations and consultations into treatmentsServe as the "go-to" patient advisor to boost trust, loyalty, and long-term satisfactionTeam Collaboration Work closely with physicians, office managers, and clinical staff to ensure coordinated careHelp identify gaps or barriers in the patient journey and suggest improvementsWhat Success Looks LikeHigh patient conversion rates from inquiry to treatmentExcellent patient satisfaction scoresRapid and consistent follow-up with all leadsPersonalized, clear communication at every stepQualifications2+ years in patient-facing healthcare, elective medicine, or concierge medical sales preferredProven success in high-touch sales, customer experience, or service rolesEmpathetic communicator with strong phone presence and emotional intelligenceHighly organized and proactive, with a natural drive to solve problemsFamiliarity with medical office workflows, CRMs, or EMRs a plusWhy Join UsOpportunity to make a life-changing impact on patientsFast-paced, purpose-driven team environmentCompetitive pay with performance-based bonusesRoom for growth in a forward-thinking, patient-first practiceRep-Lite receives a large volume of resumes for each position and regretfully cannot respond to each application.If we have an interest in speaking with you further, we will email a request for a video interview. Sometimes these emails end up in spam/junk so please make sure you are checking them periodically; the sending domain will be @applytojob.com.Thank you for your interest in Rep-Lite and good luck in your search!***"Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation.
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