Medical Receptionist

Medical ReceptionistMedical Receptionist (Bilingual English/Spanish) Location: Yakima, WA Pay: $21.00 – $24.00 per hour Job Type: Full-Time Schedule: Monday-Friday, 8:00 AM-5:00 PM About the Role We are seeking an experienced, professional, and customer-focused Bilingual Medical Receptionist to join our busy healthcare practice in Yakima, Washington. This position serves as the first point of contact for patients, providers, referral sources, and visitors, making it a critical role within our organization. The ideal candidate will thrive in a fast-paced medical environment, demonstrate exceptional organizational skills, and be committed to delivering outstanding patient service. Because our practice serves a diverse patient population, fluency in both English and Spanish is required to ensure effective communication and support for our patients and their families.

In addition to traditional front office responsibilities, this role supports shipping and receiving functions related to medical devices and supplies. We are seeking a dependable professional who is looking for a long-term career opportunity within a growing healthcare organization.Key ResponsibilitiesPatient Reception & Customer ServiceWelcome patients and visitors in a professional, courteous, and compassionate manner.Check patients in and out efficiently while maintaining a positive patient experience.Verify and update demographic, insurance, and contact information.Collect copayments, deductibles, and outstanding patient balances.Answer and route incoming calls using a multi-line phone system.Respond to patient inquiries and address concerns appropriately.Maintain strict HIPAA compliance and patient confidentiality.Provide bilingual assistance to Spanish-speaking patients and families.Scheduling & Patient CoordinationSchedule new patient consultations and follow-up appointments.Coordinate provider schedules to maximize efficiency and patient access.Confirm appointments and communicate scheduling changes.Maintain accurate patient records and scheduling calendars.Assist patients with appointment-related questions and requests.Insurance & Medical Office AdministrationVerify insurance eligibility and benefits.Obtain referrals and prior authorizations when required.Accurately enter and maintain patient information within the electronic medical record (EMR) system.Scan, upload, and organize patient documentation.Process incoming and outgoing mail, faxes, and electronic correspondence.Prepare charts and paperwork for upcoming appointments.Support general administrative functions of the medical office.Shipping & ReceivingReceive deliveries of medical devices, components, and office supplies.Verify packing slips and identify discrepancies.Maintain accurate inventory records.Package and ship devices, repairs, warranty items, and supporting documentation.Coordinate shipments through UPS, FedEx, USPS, and other carriers.Maintain organized storage, inventory, and receiving areas.Assist with supply ordering and inventory management.Office OperationsOpen and close the office according to established procedures.Maintain a clean, organized, and professional reception area.Monitor office supply inventory and coordinate replenishment.Support providers and staff with administrative and operational tasks.Assist with special projects and other duties as assigned.Required QualificationsBilingual fluency in English and Spanish.Minimum of 2 years of recent experience as a Medical Receptionist or in a medical office setting.Experience with insurance verification, referrals, prior authorizations, and patient scheduling.Experience using Electronic Medical Records (EMR) systems.Proficiency with Microsoft Outlook, Word, and Excel.Strong customer service and communication skills.Excellent organizational and multitasking abilities.High level of attention to detail and accuracy.Ability to work independently while contributing to a team-oriented environment.Stable work history with strong professional references.Preferred QualificationsAssociate degree or higher.Experience working in a specialty medical practice.Knowledge of medical terminology.Experience with shipping, receiving, inventory management, or medical device handling.Additional healthcare administration certifications or training.Ideal CandidateThe successful candidate is professional, dependable, highly organized, and committed to providing an exceptional patient experience. They are able to manage multiple priorities while maintaining accuracy, efficiency, and professionalism. This role also requires a candidate who can confidently navigate challenging patient interactions.

The ideal individual demonstrates sound judgment, professionalism, and emotional resilience when addressing difficult conversations, patient concerns, or conflict situations. They can establish and maintain appropriate boundaries, communicate clearly and respectfully, and remain calm under pressure while ensuring patients feel heard and supported. A strong presence, confidence, and the ability to uphold office policies consistently and professionally are essential for success in this position.Physical RequirementsAbility to sit, stand, and walk throughout the workday.Frequent use of hands for typing, filing, and handling packages.Ability to occasionally lift and carry up to 30 pounds.Ability to work at a computer for extended periods.BenefitsMedical Insurance (100% employer-paid employee coverage)Dental InsuranceVision Insurance401(k) with 100% employer match up to 4%Paid VacationPaid Sick LeaveLife InsuranceAD&D InsuranceHealth Savings Account (HSA)Employee Assistance Program (EAP)Why Join Us? Join a team that values professionalism, collaboration, and exceptional patient care.

This is an opportunity to build a rewarding career in healthcare while making a meaningful impact on the patients and communities we serve throughout the Yakima Valley.