Medical Receptionist (Spanish-Speaking) - Tampa, FL

Bilingual Front Desk Receptionist / Medical Receptionist (Spanish & English)We're currently hiring a Bilingual Front Desk Receptionist / Medical Receptionist (Spanish & English) to join our team at Academic Alliance in Dermatology in Tampa, Florida. This opportunity is ideal for someone who enjoys patient interaction, thrives in a busy medical office setting, and is comfortable multitasking throughout the day.Schedule: Monday-Friday | 8:00 AM - 5:00 PMIn this role, you'll serve as one of the first points of contact for patients while helping support the daily flow of the clinic.

Responsibilities include greeting and checking patients in/out, answering phones, scheduling appointments, confirming insurance information, collecting copays, updating patient demographics, and coordinating communication between patients and the clinical team.This is a fast-paced dermatology office environment, so strong customer service skills, professionalism, and the ability to stay organized are important. Bilingual communication in both Spanish and English is required for this position.Academic Alliance in Dermatology, an affiliate of Anne Arundel Dermatology, operates more than 23 locations throughout Central and Southwest Florida. Led by Panos Vasiloudes, the practice provides comprehensive medical, surgical, and cosmetic dermatology services using advanced technology and treatment options.ResponsibilitiesServe as the primary front office contact for patients visiting the dermatology practiceWelcome patients upon arrival and assist with the full check-in/check-out processVerify insurance coverage, update patient demographics, and maintain accurate medical recordsCollect copays, balances, and process patient paymentsCoordinate appointment scheduling, confirmations, rescheduling requests, and referralsAnswer high-volume incoming phone calls and direct messages to the appropriate departmentUtilize electronic medical record (EMR) systems to document patient information and appointment updatesReview patient charts for accuracy and ensure all required paperwork and signatures are completed prior to visitsMonitor provider schedules and communicate patient flow updates with Medical Assistants and clinical staffAssist with administrative support tasks including scanning, faxing, filing, and handling office correspondenceHelp maintain front office organization and assist with supply and inventory tracking when neededSupport end-of-day reconciliation processes, reports, and payment balancingCollaborate with both clinical and administrative team members to help maintain efficient daily operationsDeliver a high level of customer service while maintaining professionalism, empathy, and confidentiality in all patient interactionsCommunicate effectively with both English-speaking and Spanish-speaking patients; bilingual Spanish/English fluency is required for this roleQualificationsQualifications & ExperienceHigh school diploma or equivalent (GED) requiredMinimum of 2 years of recent customer-facing experience required; backgrounds in healthcare, hospitality, retail, or other fast-paced service environments are welcomePrevious experience working as a Medical Receptionist, Patient Coordinator, or Front Desk Receptionist in a medical office preferredDermatology, cosmetic, or specialty practice experience is a plus, but not requiredBilingual fluency in both English and Spanish is required for this positionSkills & CompetenciesStrong verbal communication skills with the ability to provide excellent patient service in both English and SpanishAbility to thrive in a busy, fast-paced medical office environment while managing multiple priorities at onceDetail-oriented with strong organizational and time management abilitiesComfortable handling sensitive patient information while maintaining HIPAA compliance and confidentialityExperience navigating EMR/EHR systems and general computer programs preferredAbility to professionally manage high call volumes, scheduling changes, and patient concernsFamiliarity with standard office equipment including multi-line phones, scanners, printers, copiers, and fax machinesAbility to work collaboratively with providers, Medical Assistants, and administrative staff to support clinic flowFlexibility to travel to nearby clinic locations if coverage support is neededPhysical RequirementsAbility to remain seated for extended periods with occasional standing, walking, bending, and reaching throughout the workdayFrequent use of computers, keyboards, phones, and other office equipment requiring manual dexterityAbility to occasionally lift or move office supplies and packages up to 30 poundsVisual and hearing ability sufficient for computer-based work, phone communication, and patient interactionBenefits & PerksEligible full-time employees regularly scheduled 30+ hours per week may participate in a comprehensive benefits package that includes:Medical, Dental, and Vision insurance coverageCompany-paid Basic Life and AD&D insuranceShort-term and long-term disability benefitsVoluntary life insurance options for employees and dependentsCritical Illness and Hospital Indemnity plansPaid time off and paid holidaysRetirement savings programEmployee discounts on cosmetic treatments and skincare productsBenefits become effective on the first of the month following date of hire.