Medical Reception AmbassadorWe are seeking a Medical Reception Ambassador to be the forward-facing first point of contact for clinic patients. The successful candidate will be friendly, efficient, and thorough regarding medical records and patient documentation. Good interpersonal communication, attention to detail, and experience with customer service are desired candidate assets.Here at AFC we know that a good team is everything, which is why we prioritize taking care of our staff with benefits including:Two full weeks of paid vacation timeComplete reimbursement for health insurance and gym membershipOpportunity to earn up to $200 extra each monthScrubsSchedule that allows for multiple week days offCompetitive compensationBelow is a summary of expected responsibilities for this position:Prepare the clinic for opening each day by inspecting the facility, opening all systems applications, registering patient appointments, and preparing new patient registration packetsGreet patients, provide patients initial paperwork, and obtain copies of insurance and identification cardsRegister patients, update patient records, and verify insurance accurately and timelyFollow company procedures related to workers' compensation and occupational medicine patientsDetermine, collect, and process patient payments and address collection and billing issuesDischarge patients accurately and timely by collecting balances, providing patient documentation, and following discharge proceduresAnswer phones, respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requestsOther duties and responsibilities as assignedEducation and ExperienceHigh School graduate or equivalentPrevious medical clerical experience preferredBasic computer knowledge, e.g., Microsoft OfficePositive customer service skills, including the ability to de-escalate a heightened patient interactionDesired Characteristics and Physical DemandsOffice environment - ability to utilize electronic medical records systems is requiredProvide customer service in accordance to clinic missionDemonstrated ability to be courteous and respectful when interacting with patients and family membersPosition will typically require sitting and keyboarding for extended periods of timeOccasional reaching and stooping for fileHigh attention to detail and ability to focus are necessaryPotential exposure to potentially infectious material and chemicalsModerate noise levelAFC Fuquay-Varina is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote diversity in our organization through hiring, retention, training, and workplace culture.
Compensation: $16.00 - $18.00 per hour