Medical Phone Operator

Phone OperatorOur growing cardiology practice is seeking a friendly and professional Phone Operator to join our team in Fairhope, Alabama. In this important role, you will serve as a primary point of contact for patients by providing exceptional customer service and ensuring prompt, accurate communication.The ideal candidate is dependable, team-oriented, and able to manage a high volume of patient calls in a fast-paced healthcare environment. Previous customer service or medical office experience is preferred, but we are willing to train motivated candidates who are eager to learn and grow.This is a full-time, day shift position with no weekends and paid holidays off.Schedule & BenefitsMonday–FridayDay shift onlyNo weekendsPaid holidaysHealth insuranceDental insurancePaid time offPaid sick leave401(k) with company matchLife insuranceAD&D insuranceFlexible spending account (FSA)Free parkingCompetitive paySupportive team environmentResponsibilitiesAnswer incoming patient calls promptly and professionallySchedule appointments and assist with patient inquiriesRoute calls to appropriate departments and clinical staffProvide accurate information regarding appointments, messages, and office proceduresMaintain professionalism and excellent customer service at all timesDocument patient communication accuratelyCollaborate with team members to improve patient experience and workflow efficiencyAssist with general front-office communication tasks as neededQualificationsPrevious customer service or healthcare experience preferredStrong verbal and written communication skillsExcellent phone etiquette and interpersonal skillsAbility to multitask in a fast-paced medical office environmentBasic computer and Microsoft Office skills requiredPositive attitude and willingness to learnAbility to work effectively in a team settingWork LocationFairhope, Alabama – Thomas Hospital Campus