Medical Management Specialist

Serving as the initial point of telephonic contact, the full-time Medical Management & Outreach Support Specialist will provide non-clinical support to the Exchange Medical Management team, engaging with program members remotely throughout their service journey from admission to post-discharge care. Key responsibilities Assist with the case referral process and member engagement for complex cases Facilitate communication among patients, families, colleagues, and community organizations as needed Maintain and update tracking databases while preparing reports and documenting actions clearly Required qualifications High school diploma or equivalent Minimum one year of office and/or customer support experience Previous experience in managed care or Medicaid/Medicare preferred Familiarity with medical terminology Proficiency in Microsoft Office