Facilitating requests for medical services, the full-time Medical Intake Coordinator will manage incoming calls, gather necessary information, and guide members and providers through the authorization process while working remotely. Key responsibilities Answer incoming calls related to medical service requests and determine prior authorization requirements Explain the role and services of the organization to members and providers Accurately document all call details and gather necessary information to initiate authorizations Required qualifications Minimum of 1 year of experience in a healthcare setting preferred Minimum of 1 year of experience in a call center environment preferred Bilingual in Spanish is a plus Proficient computer skills; familiarity with Windows-based applications required