Medical Director, Patient Experience

Sutter West Bay Medical Group is seeking a Medical Director of Patient Experience to provide physician leadership in advancing a culture of exceptional patient-centered care. This role involves partnering with operational leaders, physician chiefs, and clinic medical directors to enhance the patient experience across ambulatory settings. The Medical Director will champion initiatives that improve communication, patient engagement, and care coordination, aligning efforts with organizational quality, access, and service goals.

Practice Info

• The role is 0.2 FTE administrative and 0.8 FTE clinical.
• The role focuses on improving patient experience across ambulatory settings.
• SWBMG is a premier multi-specialty medical group with nearly 500 clinicians in the greater San Francisco service area.
• SWBMG works in partnership with Sutter Pacific Medical Foundation (SPMF), a non-profit organization.
• Physicians work as a team to provide patient-focused care.
• SPMF provides physicians with an administrative infrastructure.

Responsibilities

• Provide physician leadership for patient experience strategy across the medical group.
• Partner with operational leaders to implement system-wide service excellence initiatives.
• Monitor and interpret patient experience data (e.g., CAHPS, Press Ganey, or equivalent surveys).
• Collaborate with clinical and operational leaders to address performance gaps and implement improvement plans.
• Provide physician-to-physician coaching related to communication, professionalism, and patient engagement.
• Contribute to training and educational programs focused on communication skills and patient-centered care.
• Support innovative approaches to improving patient experience, including digital tools, access improvements, and care navigation models.
• Maintain strong partnerships with physician leadership, clinic operations, nursing leadership, and patient experience teams.

Compensation

• $1 - $1 /Yr.

Benefits

• Medical Coverage: Begins on day one, with multiple plan options starting as low as $0–$50 per month; includes coverage for domestic partners.
• Dental & Vision: 100% employer-paid coverage.
• Retirement: 8% employer-funded profit-sharing contribution up to IRS maximums—no employee contribution required.
• Malpractice Insurance: Tail coverage included.
• Continuing Medical Education: $6,000 annual CME allowance.
• Relocation assistance and access to professional development resources.
• Fully integrated EPIC EMR across both clinic and hospital settings.
• Opportunities for teaching, research, innovation, mentorship, leadership, and community engagement.

Shift & Schedule

• Role is 0.2 FTE administrative/0.8 FTE clinical.

Requirements

• MD or DO with active board certification in an applicable specialty.
• Active member of the medical staff or eligibility for appointment.
• Minimum of 5 years of clinical practice experience.
• Demonstrated interest or experience in patient experience, quality improvement, or physician leadership.
• Strong interpersonal, communication, and facilitation skills.