Medical Customer Service Representative

Providing exceptional customer service, the part-time Patient Balance Customer Service Representative will assist patients with billing inquiries and administrative tasks while working remotely for 20 hours per week during designated hours. Key responsibilities Responds to incoming patient calls to resolve billing, payment, and accounting issues Processes payments, adjustments, claims, and financial applications accurately and timely Reconciles account balances and communicates with internal and external customers to address payment issues Required qualifications High school diploma/GED or equivalent working knowledge One or more years of experience in patient financial services, collections, or insurance Strong knowledge of insurance plans, including deductibles and co-insurances Proficiency in common office software, including word processing and spreadsheets Ability to manage multiple tasks independently with minimal supervision