Medical Contact Center Representative

To support a growing healthcare practice, the full-time Medical Contact Center Representative will manage inbound and outbound interactions with members and providers, delivering exceptional service while guiding customers through healthcare benefits and care management processes. Key responsibilities Provide timely and accurate assistance to customers via various communication channels, including phone, email, and chat Educate customers on healthcare benefits, policies, and self-service resources while resolving inquiries and issues Conduct outbound outreach for program enrollment and wellness check-ins, ensuring a positive and engaging customer experience Required qualifications High school diploma or equivalent required Minimum of 2 years of customer service experience in a healthcare setting or related roles At least 1 year of experience in a healthcare contact center or outbound calling environment Strong empathy and the ability to build rapport with diverse individuals Proficiency with computer systems, including CRM software and Microsoft Office Suite