Working remotely in a full-time capacity, the Medical Contact Center Representative will manage inbound and outbound calls, assisting patients with inquiries and providing support for their healthcare needs. Key responsibilities Handle inbound and outbound calls to assist patients with inquiries and appointment scheduling Provide accurate information regarding healthcare services and support patient navigation Document interactions and maintain records in the patient management system Required qualifications High school diploma or equivalent required; additional education in healthcare preferred Previous experience in a call center or healthcare setting is highly desirable Familiarity with medical terminology and healthcare processes Proficient in using computer systems and software for data entry and management Ability to work flexible hours, including evenings and weekends as needed