Seeking dedicated individuals, the remote Medical Call Center Customer Service Representative will provide excellent patient support, verify patient information, and assist with prescription benefits while working full-time from home with no weekend shifts. Key responsibilities Provide outstanding customer service and support to patients regarding their prescription concerns Verify patient information and gather necessary billing and medical data Handle inbound and potential outbound calls in accordance with Federal Health Care Program guidelines Required qualifications Minimum of 1 year of recent call center experience Knowledge of medical terminology, HIPAA regulations, and patient privacy practices is a plus High school diploma or equivalent Ability to maintain a private and distraction-free workspace Basic technical troubleshooting skills for remote work issues and mandatory high-speed wired internet connection