Medical Billing Specialist

Medical Billing SpecialistJoin our team as a Medical Billing Specialist and play an important role in our Revenue Cycle department. In this position, you will serve as a primary point of contact for patient billing inquiries, assisting patients and clinic staff with questions related to statements, insurance processing, balances, and payments.

The role involves handling inbound calls, responding to emails, reviewing patient accounts, and helping resolve billing questions. We're looking for someone with a positive attitude who is comfortable managing high-volume patient interactions and thrives in a fast-paced environment. Strong communication skills, attention to detail, and a basic understanding of medical billing processes are key to success in this role. This position offers exposure to multiple revenue cycle functions and opportunities for growth within our Revenue Cycle Management team.Schedule: Monday-Thursday: 8 am- 5 pm Friday: 8 am- 12 pm *HALF DAY* (40 hour work week) This position will be fully onsite at our HQ office located at 5929 Balcones Dr #200, Austin, TX 78731What Your Day Will Look LikePatient Billing SupportAnswer multi-line phones for the billing department and manage a high volume of patient billing inquiriesRespond to patient emails and correspondence regarding billing questions and account balancesExplain patient statements, insurance processing, and patient financial responsibilityCommunicate with patients regarding sensitive financial matters in a professional and empathetic mannerAccount Investigation & AR FamiliarityReview patient accounts to determine the cause of outstanding balancesInvestigate claim status, insurance payments, adjustments, and denials when reviewing patient accountsUtilize payer portals and practice management systems to research claim and payment activityEscalate unresolved insurance AR issues to the AR team when appropriatePayment ProcessingProcess credit card and check payments through the merchant processing systemAssist patients with payment arrangements and payment plans when appropriateProvide itemized receipts and account summaries upon requestIssue ResolutionResolve patient billing complaints and questions by reviewing account activity and claim historyCoordinate with AR, coding, payment posting, and authorization teams when additional investigation is requiredPrepare write-off or refund requests with supporting documentation for managerial review when appropriateDocumentationDocument all patient interactions and account updates within the practice management systemMaintain accurate records of billing inquiries and resolutionsInternal SupportRespond to billing-related inquiries from clinic staff and internal departmentsAssist front desk teams with patient balance questions and billing clarificationAdditional SupportAssist with insurance records requests when neededSupport coordination of accounts that have been sent to collections agenciesKnowledge & Skills Needed To Be SuccessfulKnowledge of Commercial, Medicare, and Medicaid insurance guidelinesStrong customer service skills with the ability to adapt and respond to patient escalation issuesExcellent written and verbal communication skills, with the ability to explain complex billing information clearly to patientsStrong attention to detail and organizational skillsStrong mathematical and computer skills, including proficiency with G Suite applicationsAbility to prioritize and manage multiple workflows and a high volume of inquiriesAbility to work in a fast-paced, results-oriented environment both independently and as part of a teamGoal-oriented with strong problem-solving abilitiesRequired Education and ExperienceHealthcare, hospital, or clinical patient service experienceHigh School Diploma or higherPreferred Education and ExperienceAt least 1+ years of healthcare billing, patient billing, or revenue cycle experience preferredAt least 1+ years of customer service experience speaking with patients preferred.Familiarity with medical billing workflows and accounts receivable processesExperience working with EHR or practice management systems (NextGen, Athena, Epic, or similar)Understanding of patient statements, insurance adjudication, and patient financial responsibilityWhat Benefits Do We Offer Aspire Employees?Medical, Dental and Vision InsuranceGenerous Paid Time Off and Paid Holidays401(k) + Generous Employer MatchFree Allergy Testing and Discounted TreatmentsGym Membership DiscountsLife InsuranceEmployee Reward Program... AND MOREAbout Aspire Allergy & SinusWe are a collective unit of passionate people who have come together to reinforce our cause: curing patients who suffer from allergy and sinus problems. We take great pride in hiring enthusiastic, talented individuals who believe in our cause and want to grow our company and its employees. We recognize that we thrive and achieve advanced patient care because of our ever-growing team. We are better together and there has never been a better time to help make a difference! Aspire currently stretches among numerous clinics throughout Arizona, Colorado, Florida, New Mexico, and Texas, with plans for several more additions. Do not miss out on the lifetime opportunity to help Aspire scale up and reach more patients in more states. Apply NowOur Hiring ProcessStage 1: Application ReviewedStage 2: 1st Round InterviewStage 3: AssessmentsStage 4: 2nd Round Interview with the Hiring TeamStage 5: Onsite InterviewStage 6: Additional video interviewStage 7: Offer Extended!Stage 8: You're Hired!Find out moreNot quite right? Register your interest to be notified of any roles that come along that meet your criteria.Register Your Interest