Medical Billing ManagerThis position is in office in Middleburg Heights, Ohio or Milan, Ohio and is five days a week for the first three months (training period). Then reverts to hybrid model of three days in office and two days working remote each week.Role Overview:The Medical Billing Manager is responsible for leading daily production operations across domestic and global teams to ensure corporate and client performance objectives are met. This role is accountable for achieving key performance indicators (KPIs), driving operational efficiency, managing staff performance, and leading process improvement initiatives.
The Production Manager ensures high-quality outputs, proactive communication, and continuous team development in a fast-paced production environment.Key Responsibilities:Performance & KPI Management:Own and drive performance against established KPI metricsProactively identify and communicate risks to performance, including root cause and required supportDevelop and execute action plans to address performance gapsOperations Management:Oversee daily production operations for both domestic and global teamsEnsure work is assigned and prioritized appropriatelyMonitor workflow using work management tools to identify out-of-target itemsAddress quality exceptions and ensure proper audit processes are followedIdentify and investigate timecard discrepanciesStaff Leadership & Development:Lead, coach, and develop supervisors and staffEnsure supervisors are actively managing employee performance and developmentSupport recruitment, interviewing, and onboarding of staff and supervisorsOversee onboarding and training programs using standardized templates and processesMonitor staff productivity and quality KPIs and ensure coaching/training is providedImplement corrective actions, including CPP Watch and additional support if neededConduct annual performance reviews and maintain documentationGlobal Operations Oversight:Partner with supervisors to effectively manage global teamsMonitor query trends and escalate training needsProcess Improvement:Analyze workflows and identify opportunities for efficiency gainsConduct regular SOP reviews to ensure accuracy and standardizationEnsure all process changes follow formal approval protocolsCommunication & Reporting:Maintain professional, proactive, and timely communication with clients, leadership, and staffSupport Sr. Manager with client status reporting, special projects, KPI reporting, and executive presentationsOther duties as assignedEducation/Experience:Bachelor's degree or equivalent work experience requiredMinimum of five–seven years of production, operations, or revenue cycle management experienceStrongly preferred: experience in healthcare operations, medical billing, or revenue cycle management, with a focus on appeals, denials management, and/or payer guidelines and processesDemonstrated experience managing teams of 10+ direct reports in a high-volume, metrics-driven environmentExperience managing both domestic and global teams preferredStrong leadership and team development skillsAbility to work effectively in collaboration with diverse groups of peoplePositive experience in attracting, developing, coaching, and retaining high performance team membersAbility to establish priorities, effectively communicate initiatives and objectives to staff, and drive accountability of supervisor responsibilitiesDemonstrated strong integrity, positive attitude, and goal-oriented initiativeProficiency with Microsoft Office and collaboration tools (Teams, OneNote, Planner)Ability to maintain confidentiality and uphold PHI requirementsRequirements:Physical Demands: General office demands include sitting and/or standing for extended periods of time. Dexterity with general office equipment including keyboard and mouse.
Ability to lift to 25 pounds.Ability to handle stress in a fast-paced environment with multiple priorities and deadlines while adapting to a changing atmosphere. The employee will be expected to make judgment decisions, grasp new ideas, and communicate with various employees and clients at all levels.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.