Medical Billing Customer Service Specialist

Serving as the primary point of contact for resolving medical billing issues, the full-time remote Medical Billing Customer Service Specialist will assist patients, insurance companies, and internal departments with billing inquiries, ensuring optimal patient satisfaction and efficient Revenue Cycle Management processes. Key responsibilities Assist clinics, referring doctors, and patients with medical billing questions and resolve issues related to balances and denials Research and explain billing inquiries, responding to communications via text, email, and mail in a timely manner Perform administrative duties including updating patient demographic information and making calls to gather necessary insurance details Required qualifications High school diploma or equivalent 2 years of customer service experience Preferred medical billing experience Associate degree is a plus Bilingual in Spanish or other languages is preferred