Medical Billing & Collections Generalist

Join a Leader in Home HealthcareAt Rotech Healthcare Inc., we're more than a medical equipment provider—we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.We are seeking a dedicated Billing Collection Generalist for our Billing Center.

In this position you are responsible for the completion of special projects as assigned by the Billing Center manager (BCM) or supervisor (BCS), working directly with them to ensure all projects are handled effectively and efficiently.External candidates are eligible for a $1000 gross sign on bonus to be paid after 60 days and another $1000 after 180 days of continuous employment.Pay starting at $15Mon - Fri scheduled shift / flex hours between 7am - 5pmWork From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approvalEssential Job Duties and ResponsibilitiesAll manual re-billing audits are reviewed for accuracy and turned into supervisor for approval before posting, insures release of claimContacts payer, patient or location as appropriateDocuments all work done in iWorkQ via notes and patient notes in eIntakeEnsures good communication with locations and payersProcesses all adjustments within iWorkQProcesses doctor and insurance changes in eIntakeReports to BCC Supervisor any payer trends preventing paymentResolves emails from BCC Supervisor/BCM within 48 hoursReviews patient information in IMBS and eIntake to determine why the claim is unpaidReviews patient information in IMBS to determine if an adjustment is validSpecial Projects as assigned by the BCD with specific instructions as to how to complete and when to complete byWorks with BCC Supervisor and Team Lead on resolution of payer and patient issuesPerforms other duties as assignedEmployment is contingent onBackground check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.Drug screen ( when applicable for the position )Compliance with healthcare facility credentialing process ( when applicable for the position )Valid driver's license in state of residence with a clean driving record (when applicable for the position)Required Education and/or ExperienceHigh school diploma or GED equivalent, requiredPreferred Education and/or ExperienceOne to three years of related prior work experience in a team-oriented environmentExperience in medical field and administrative record management, preferredStrong customer service backgroundSkills and CompetenciesEffectively communicate in English; both oral and writtenInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsWork independently and as part of a teamMachines, Equipment and Technical AbilitiesEmail transmission and communicationInternet navigation and researchMicrosoft applications; Outlook, Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer and/or tabletPhysical DemandsLifting may be required at timesRequires sitting, walking, standing, talking and listeningRequires close vision to small print on computer and/or tablet and paperworkBenefitsGenerous paid time off and paid holidaysOvertime pay for non-exempt positions (as applicable)Commission for Account ExecutivesBonus and incentive opportunitiesFixed and variable car reimbursement for Area Managers and Account ExecutivesCar, mileage, and telephone reimbursement (as applicable)Employee discount and recognition programsEmployee Assistance Program (EAP)401(k), HSA, and FSA/Dependent Care FSAMedical, prescription, dental, and vision coverageLife insurance, disability, accidental death, identity protection, and legal servicesMeru Health mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings Solutions programsHepatitis B (HEPB) and TB vaccinationsEqual Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.