Medicaid Call Center - Customer Care Associate (Remote)

Medicaid Call Center - Customer Care Associate (Remote)

Remote position; Hours of Operation:

Possible shifts - will be determined based on business needs following completion of training. Individuals should be able to work any shift below

Shifts - 8:00am - 4:30pm

Hourly Rate: $16.25/hr.

Bilingual $16.75/hr.

Bilingual Spanish/English with the ability to speak and read both languages fluently.

Medicaid Call Center - Customer Care Associate (Remote)

Will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems

Dedicated and trained specifically for supporting KDHE's programs, systems, policies, and procedures

Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs

Provides high-quality customer service and focuses on the accuracy of information provided

Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided

Use standard technology: telephones, e-mail, and web browsers

Maintain with up-to-date knowledge of regulations, policies, and guidelines

Complete all assigned training as necessary

High School diploma or GED equivalent; Minimum of six (6) months' experience in customer service

MS Office, Outlook, and Internet usage experience

Minimum of six (6) months' experience in Family Medical Medicaid eligibility

Customer Orientated

Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation

Strong computer skills with the ability to maneuver in complex software systems

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.