Mediator & Intake Specialist - Hybrid/Remote

The City of New York's Department of Consumer and Worker Protection (DCWP) seeks a Mediator and Intake Specialist to help resolve consumer complaints and guide both residents and businesses toward equitable solutions. This position supports frontline operations by documenting cases, answering inquiries, and maintaining records with accuracy and discretion.

As Clerical Associate, you will work within a collaborative team, handle intake tasks, assist with training materials, and ensure timely