Change Manager And Program ManagerWe are seeking a seasoned Change Manager and Program Manager to lead enterprise-scale Master Data Management (MDM), Customer 360, and Reference Data initiatives. This is a dual-mandate leadership role designed for a battle-tested professional who combines rigorous program governance with the organizational change expertise required to drive large-scale data transformation programs from strategy through execution.The ideal candidate brings deep Big 4 consulting roots and a track record of turning complex data quality and governance challenges into measurable business outcomes.ResponsibilitiesProgram Leadership & GovernanceOwn end-to-end program management for MDM, Customer 360, and Reference Data initiatives across multi-year, cross-functional delivery roadmapsEstablish and maintain program governance structures including steering committees, RAID logs, decision frameworks, and milestone trackingManage interdependence across workstreams, vendors, technology partners, and business units to ensure cohesive program deliveryDrive resource planning, budget oversight, and schedule management across concurrent workstreamsLead program health assessments and proactively escalate risks with mitigation strategiesChange ManagementDesign and execute enterprise change management strategies aligned to PROSCI/ADKAR or equivalent methodologiesConduct stakeholder impact assessments and readiness evaluations across business divisions affected by data transformationDevelop and oversee communication plans, training curricula, and adoption roadmaps tailored to diverse audiences from frontline users to senior executivesLead organizational design considerations for new data governance roles, data steward communities, and operating model transitionsBuild and sustain executive sponsorship, navigating resistance and organizational friction with diplomatic precisionData Quality RemediationLead data quality remediation programs spanning profiling, root cause analysis, remediation playbooks, and ongoing monitoringPartner with data stewards, architects, and engineering teams to define data quality KPIs, SLAs, and issue resolution workflowsEmbed data quality accountability into business processes and operating norms as part of broader culture changeOversee data quality dashboards and executive reporting to track remediation progress against defined targetsExecutive CommunicationsCraft compelling executive content including board-level presentations, program status narratives, investment cases, and milestone briefingsTranslate complex technical data concepts into clear, business-relevant stories that drive decision-making at the executive levelFacilitate executive steering committee sessions, workshops, and governance forums with confidence and clarityCreate polished, insight-driven deliverables including roadmap decks, program scorecards, risk briefings, and transformation narrativesQualificationsBachelor's Degree and 8 years of experience in Data Management, Data Analytics, Enterprise Risk Management OR High School Diploma or GED and 12 years of experience in Data Management, Data Analytics, Enterprise Risk ManagementExperience15+ years of progressive experience in program management and/or change management, with at least 8 years focused on enterprise data programsMandatory Big 4 consulting experience (Deloitte, PwC, EY, or KPMG) with demonstrated client delivery leadershipProven delivery ownership of MDM, Customer 360, or Reference Data programs at Fortune 500 or large enterprise scaleExperience running data councils and data forums with the ability to handle LOB leadershipDeep hands-on experience leading data programs & data quality remediation programs including scoping, execution, and measurementTrack record of directly engaging and influencing C-suite executives across multiple organizations or engagement contextsSkills & CompetenciesMastery of program management methodologies (PMI, SAFe, Agile, Waterfall, hybrid) and change management frameworksExceptional executive communication and presentation skills — ability to create board-ready decks, briefing documents, and executive narratives with minimal guidanceStrong command of data management concepts including data governance, metadata, data lineage, master data hierarchies, and golden record strategiesAdvanced stakeholder management skills with the ability to navigate complex organizational dynamics, competing priorities, and political landscapesProficiency with program governance tooling (Jira, MS Project, ServiceNow, Smartsheet) and data quality platformsPreferred QualificationsPMP, PgMP, or equivalent program management certificationExperience with Informatica MDM, SAP MDG, Reltio, Stibo STEP, or comparable MDM platformsExposure to CRM platforms (Salesforce, Microsoft Dynamics) and Customer 360 data architecturesIndustry experience in Banking or Financial ServicesMBA or advanced degree in Business, Information Management, or a related field