MDM Business Analyst

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

Zensar is looking for a MDM Business Analyst in the United States (Hybrid). This position is open for Full Time with excellent benefits and professional growth opportunities.

About the Role

MDM requirements

• Run on-site discovery and requirements workshops with business and IT stakeholders for in-scope domains such as Customer, Account, Contact and Product.
• Document business requirements, user stories and acceptance criteria. Define golden record attributes, data ownership and the systems of record.
• Work out business rules for match criteria, trust and survivorship, and hierarchies with the MDM Solution Architect and DQ Analyst.
• Prepare source-to-target mappings, attribute-level data dictionaries and business glossary entries.
• Maintain the requirements traceability matrix and manage requirement changes through the change control process.

Data stewardship processes

• Design end-to-end data stewardship processes: create/update approvals, duplicate review, merge/unmerge decisions and exception handling.
• Define steward roles, responsibilities, task queues, SLAs and escalation paths in MDM SaaS.
• Document data governance policies, data ownership (RACI) and data standards for mastered entities.
• Prepare steward SOPs, process flows and training material. Lead steward onboarding and training sessions.
• Analyze the Salesforce CRM data model: Accounts, Contacts, Leads, Opportunities, record types, account hierarchies, custom objects and fields.
• Find Salesforce data quality issues such as duplicates, incomplete records and inconsistent account hierarchies, and define how to fix them.
• Define the business rules for syncing golden records back to Salesforce, including field ownership, conflict resolution and duplicate prevention (search-before-create).
• Work with the client’s Salesforce admins and sales/service operations teams on process changes after MDM goes live.
• Act as the main functional contact for client business sponsors, data owners and stewards.
• Get timely business sign-offs on requirements, match and survivorship rules, stewardship processes and UAT.
• Present requirements, process designs and open decisions in status meetings and steering committees.

Onshore–offshore coordination

• Turn client requirements and decisions into clear functional specs for the offshore MDM, CDI, DQ and QA teams.
• Run regular overlap calls with the offshore team to clarify requirements and resolve functional questions.
• Review offshore deliverables (designs, test cases, UAT scripts) to check they meet business needs.

Testing and go-live support

• Help the QA team build test scenarios, and lead UAT planning and execution with business users and data stewards.
• Validate match/merge and survivorship outcomes against business expectations.
• Support change management, user training, cutover and go-live on site.

Experience:

• MDM requirements: 8+ years as a Business Analyst on MDM programs. This must include defining golden record attributes, match/merge and survivorship business rules, hierarchies and source-to-target mappings. Informatica MDM SaaS experience is preferred.
• Data stewardship processes: hands-on experience designing data stewardship workflows, steward roles and SLAs, governance policies and data ownership (RACI) models.
• Salesforce CRM data: strong knowledge of the Salesforce CRM data model (Accounts, Contacts, Leads, account hierarchies, custom objects) and common Salesforce data quality challenges such as duplicates and hierarchy inconsistencies.

Education:

• Bachelor’s / Master’s Degree – Information Technology

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.

All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.

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