McKinney Collections Specialist

Collections SpecialistThe Collections Specialist is responsible for managing customer deductions, claims, and account adjustments within an assigned territory. This role requires strong analytical skills, cross-functional collaboration, and a high level of organization to ensure accurate and timely resolution of customer account issues.Key responsibilities include:Managing a designated customer portfolio aligned with Encore Independent Sales RepresentativesInvestigating and resolving pricing claims and customer deductions by validating supporting documentation and debit memos within internal systemsPartnering cross-functionally with Sales, Quality Control, and Shipping teams to resolve claims and coordinate product returns as neededIssuing credit and debit memos in a timely manner (typically within 24–48 hours of receipt/validation)Ensuring all account adjustments are properly validated, documented, and compliant with company policiesManaging freight-related claims, including tracking recoveries, scrap values, and reclaimed materialsProcessing and tracking commission-related deductions as applicableMonitoring and managing open deductions, chargebacks, and discrepancies through reporting and follow-up activitiesIdentifying and recovering unearned customer discounts when necessaryProviding backup support to team members during absences to maintain workflow continuityQualifications and skills include:Strong organizational and time management skills with the ability to prioritize a high-volume workloadCollaborative, team-oriented mindset with a proactive approach to supporting colleaguesProficiency in Microsoft Excel and ability to work within ERP/accounting systemsExcellent verbal communication skills; ability to effectively resolve issues via phone with customers and internal stakeholdersStrong attention to detail with thorough documentation practicesReliable attendance and ability to manage work hours based on business needs (department hours: 7:45 AM – 5:00 PM)Bachelor's degree preferred3-5 years of relevant experience in credit, collections, or accounts receivable