Material Damage Adjuster I
Appraises material damage claims and total losses as received by assignment. Negotiates settlement of claims and disposes of salvage within authority. The preferred candidate will reside within the Ashtabula, Lake County or surrounding areas. The successful candidate will possess strong organizational skills. Candidates may also be considered for a Material Damage Adjuster II (F10). The level of the position offered will be based on the candidate's skills and experience.
Duties and Responsibilities:
- Makes arrangements with repair shops, Policyholders or claimants to inspect vehicles.
- Photographs damaged areas and writes estimates on all claims when necessary.
- Determines rental needs and controls costs according to company guidelines.
- Negotiates with repair shops on cost of repairs.
- Establishes value and settles total losses.
- Handles disposal of salvage within authority.
- Distinguishes cause of damage for appropriate policy coverage.
- Issues settlement checks and keeps appropriate records.
- Establishes rapport with Agents and claims adjusters.
- Contacts Policyholders and claimants regarding complaints stemming from original adjustment.
- Attends appropriate training sessions.
- Handles all material damage claims as assigned.
- At the request of Underwriting, evaluates antique and classic cars for coverage value.
Capabilities:
- Values Diversity
- Self-Development
- Nimble Learning
- Collaborates
- Customer Focus
- Information Management Skills
- Cultivates Innovation
- Optimizes Work Processes
- Job-Specific Knowledge
- Instills Trust
- Ensures Accountability
- Decision Quality
Qualifications:
- Minimum Educational and Experience Requirements: High school diploma, or GED, required. Two years of experience in body shop, general claims handling OR completion of formal ERIE training program, required.
- Additional Experience: Incumbent must live in territory assigned unless a change is approved by the company. Position requires the incumbent to serve on the catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.
- Designations and/or Licenses: Completion of General Insurance program preferred. Willingness to obtain and maintain any required licenses. Valid driver's license and good driving record required.
- Physical Requirements: Use of Personal Protective Equipment (PPE) is required for this role. Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%) Climbing/accessing heights; Rarely Driving; Frequent (50-80%) Lifting/Moving 0-20 lbs; Occasional (<20%) Lifting/Moving 20-50 lbs; Occasional (<20%) Manual Keying/Data Entry/inputting information/computer use; Often (20-50%) Pushing/Pulling/moving objects, equipment with wheels.