Full Time Master Scheduler
The University of Miami/UHealth Department of UHealth Connect has an exciting opportunity for a Full Time Master Scheduler to work remote.
Core Summary
The Master Scheduler creates and maintains provider schedule templates for all clinics and ancillary services with a goal of maximizing access to providers, balancing patient volumes, and reducing wait times. The incumbent must maintain in-depth knowledge of operational and patient flow for all managed specialties and optimize access to care.
Core Responsibilities
- Builds and manages provider schedule templates.
- Manages scheduling application set up, including creating, updating, and removing templates as needed.
- Monitors cancellations of physician clinic schedules and follows up with the assigned scheduling provider.
- Manages daily schedule changes to ensure patients are rescheduled efficiently and timely.
- Performs quality checks on assigned facility schedules and reports any under-booking or overbooking to management.
- Develops and monitors reports on patient volumes, providing metrics to the department leadership to support decision-making.
- Monitors and manages requests received from assigned phone lines, email boxes, and software applications used and assures requests are handled in a timely manner.
- Communicates any issues to management and actively participates in any corrective activities.
- Adheres to University and unit-level policies and procedures and safeguards University assets
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Core Qualifications
High School diploma or equivalent
Minimum 1 year of relevant experience required
Knowledge, Skills and Abilities
- Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
- Ability to work collaboratively with others and contribute to a team environment.
- Skilled in using office software, technology, and relevant computer applications.
- Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
Any relevant education, certifications and/or work experience may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.