Master Data Management & Operations Director

Master Data Management & Operations Director

Location: Irving, TX, US

Industry: hospital and healthcare

Work Setting: Hybrid

Are you passionate about transforming enterprise data into a trusted business asset, building scalable Master Data Management (MDM) capabilities, and leading organizations toward data excellence? We are seeking a Master Data Management & Operations Director to establish, lead, and continuously evolve a comprehensive MDM and data stewardship function that supports critical business domains, improves data quality, and drives enterprise-wide data governance adoption.

In this role, you will combine strategic leadership with operational execution, overseeing the development of MDM capabilities, stewardship processes, data quality programs, governance frameworks, and cross-functional partnerships. You will play a critical role in advancing data maturity, improving operational efficiency, and enabling trusted data-driven decision-making across the organization.

Key Responsibilities

MDM Strategy & Capability Development

• Define and execute the Master Data Management strategy, roadmap, operating model, and adoption framework.
• Establish scalable MDM capabilities supporting key business domains including Product, Customer, Advisor, Party, Account, Contract, and Reference Data.
• Develop long-term plans that align data management initiatives with business transformation goals.
• Drive enterprise adoption of standardized master data practices and governance processes.

Organizational Leadership & Team Development

• Build, lead, and develop a high-performing team focused on:
• Master Data Management
• Data Stewardship
• Data Quality
• Data Operations
• Governance Support
• Establish team priorities, operating procedures, service standards, and performance metrics.
• Mentor team members and support professional growth and capability development.
• Foster a culture of accountability, collaboration, continuous improvement, and data ownership.

Data Governance & Stewardship

• Establish data ownership models, stewardship responsibilities, decision rights, and accountability structures.
• Develop governance processes supporting business definitions, critical data elements, hierarchies, reference data, and master data domains.
• Lead stewardship activities across core business domains and ensure adherence to established standards.
• Facilitate governance forums and stewardship reviews that drive business engagement and accountability.

Master Data Operations

• Oversee day-to-day operations supporting master data maintenance and issue management.
• Establish repeatable processes for:
• Data issue intake
• Triage and prioritization
• Root cause analysis
• Remediation planning
• Business escalation
• Resolution tracking
• Maintain stewardship playbooks, business glossaries, ownership records, and operational documentation.
• Ensure master data processes remain efficient, scalable, and business aligned.

Data Quality & Continuous Improvement

• Define and implement data quality frameworks, controls, scorecards, thresholds, and monitoring processes.
• Establish KPIs and domain health metrics that measure data reliability and business trust.
• Drive improvements in:
• Data Accuracy
• Completeness
• Consistency
• Timeliness
• Usability
• Data Trustworthiness
• Lead remediation initiatives addressing recurring data defects and operational inefficiencies.

MDM Platform & Technology Partnership

• Partner with technology, architecture, engineering, and implementation teams to support MDM platform initiatives.
• Define business requirements for:
• Data Models
• Matching Rules
• Survivorship Logic
• Hierarchies
• Workflows
• Governance Controls
• Support platform implementation, testing, operational readiness, and ongoing enhancement.
• Ensure business and operational requirements are incorporated into technology solutions.

Stakeholder Engagement & Change Leadership

• Collaborate closely with business leaders, technology teams, and data stakeholders across the organization.
• Lead communication, training, and adoption initiatives supporting governance and stewardship programs.
• Build consensus around data standards, ownership responsibilities, and MDM priorities.
• Promote organizational awareness of the value of trusted and governed master data.

Reporting & Executive Communication

• Develop executive dashboards and reporting that measure:
• Data Quality Performance
• Stewardship Effectiveness
• Governance Adoption
• Domain Health
• Operational Metrics
• Communicate risks, opportunities, adoption progress, and improvement initiatives to senior leadership.
• Present strategic recommendations and roadmap updates to executive stakeholders.
• Establish governance reporting routines that support accountability and transparency.

Required Qualifications

• 8+ years of experience in:
• Master Data Management (MDM)
• Data Governance
• Data Stewardship
• Data Quality Management
• Information Management
• Related Data Management Functions
• 3+ years of people leadership experience managing and developing teams.
• 3+ years of experience building, scaling, or operating MDM, governance, stewardship, or data quality programs.
• Strong understanding of enterprise data management principles and governance frameworks.
• Experience driving cross-functional initiatives and stakeholder alignment.
• Excellent communication, leadership, and change management skills.

Preferred Qualifications

• Experience establishing a new MDM, Data Governance, or Data Stewardship organization.
• Experience managing master data domains such as:
• Product
• Advisor
• Party
• Account
• Contract
• Customer
• Reference Data
• Experience implementing or enhancing MDM platforms and governance technologies.
• Experience leading operational data issue management and remediation programs.
• Knowledge of financial services, insurance, wealth management, asset management, or distribution organizations.
• Experience developing:
• Data Quality Scorecards
• Business Glossaries
• Critical Data Element Inventories
• Governance Frameworks
• Stewardship Playbooks

Key Skills

• Master Data Management (MDM)
• Data Governance
• Data Stewardship
• Data Quality Management
• Data Operations
• Information Management
• Data Strategy
• Data Ownership Models
• Data Standards Development
• Root Cause Analysis
• Data Remediation
• Data Quality Scorecards
• Business Glossaries
• Stakeholder Management
• Change Management
• Process Design
• Operational Excellence
• Team Leadership
• Executive Communication
• Enterprise Data Governance