Master Control Tech

Key Control (Master Control Operator) – Youth Behavioral HealthLocation: Kissimmee, FL (Kissimmee Youth Academy) Department: Operations Job Type: Full-Time Pay: $19.00/hrPosition Summary – Key Control/Master Control Operator Job in Kissimmee, FLWe are hiring a Key Control/Master Control Operator to support the daily operations of Kissimmee Youth Academy. This position monitors and controls access to the facility while maintaining awareness of youth, staff, visitor, and facility movement.This role is ideal for someone who is highly observant, organized, dependable, and able to remain calm while communicating critical information in a secure residential treatment environment.About Youth Opportunity & Kissimmee Youth AcademyYouth Opportunity is a nationally recognized leader in residential and behavioral health treatment for at-risk youth. Kissimmee Youth Academy in Kissimmee, Florida, serves 95 males ages 14 to 21 in a residential program providing Mental Health Overlay Services, Substance Abuse Overlay Services, and services for youth with borderline developmental or developmental disabilities.The program provides individualized mental health, substance use, and developmental disability treatment through a trauma-informed approach.

Youth participate in individual, family, and group therapy; social and life skills training; victim impact awareness; restorative justice programming; and gender-specific services.Youth typically remain in care for nine to 12 months, depending on their treatment needs and progress. Medical and behavioral health services, structured programming, education, recreation, and nutritional support work together to promote stabilization, skill development, and successful community reintegration.Key Control/Master Control Operator Job BenefitsMedical, dental, and vision insurance401(k) with up to 4% employer match with Immediate VestingPaid time off and holidays – Earn four hours of PTO every pay periodFree RX delivery on most medicationsTuition reimbursement and professional developmentRobust Employee Assistance ProgramSupportive, mission-driven work environmentWhy Join Youth Opportunity?Be part of a team making a difference in the lives of vulnerable youthHelp maintain a safe, structured, and supportive environment for youth and staffDevelop experience in facility monitoring, access control, and emergency communicationBuild your skills through training, mentorship, and advancement opportunitiesKey Control/Master Control Operator ResponsibilitiesMonitor and control access to and from the facilityAnswer and place telephone calls while maintaining knowledge of facility staff, locations, and program routinesMonitor the entrance and exit of visitors, staff, and youthMaintain accurate documentation of visitation, off-site trips, appointments, and facility movementAuthorize, monitor, and document youth movement throughout the facilityMonitor video surveillance systems and report concerns appropriatelyComplete perimeter checks at the beginning and end of each assigned shiftCommunicate emergencies and security concerns to the appropriate staffNotify supervisors when paperwork, court orders, or other important documents are receivedMaintain accurate logs of all staff entering and leaving the facilityMonitor perimeter fence, fire, security, and other facility alarm systemsOther Duties IncludeMaintain a high standard of role-model behavior for youthParticipate in required training and professional development activitiesReport any acts, incidents, or conditions reflecting the possibility of inappropriate youth-to-youth or staff-to-youth relationshipsReport any use of physical force and all unusual incidents according to established guidelinesPerform other duties as assigned or neededRequired QualificationsHigh school diploma or equivalentAt least one year of experience working with at-risk youth or in a monitoring, control, security, or access-control positionAbility to think and act independently while following established policies and proceduresStrong verbal and written communication skillsStrong attention to detail and ability to maintain accurate recordsAbility to remain calm and communicate effectively during emergenciesAbility to pass required background checks and pre-employment screeningsPreferred ExperiencePrevious experience in a residential treatment, behavioral health, public safety, security, or similar structured environmentExperience monitoring surveillance, access-control, fire, or security alarm systemsOther RequirementsPhysical Demands: Must be in good physical health and emotionally stable. Must be able to move throughout the property, participate in youth activities, and transport youth or staff when required.

Must be free of communicable diseases as defined by the state and to the extent that information is attainable under applicable law. Must be able to pass the PAR evaluation of physical techniques and written certification examination.Other: Must maintain an appropriate and valid state driver's license. Must meet all applicable state criminal background check and pre-employment screening requirements.How to ApplyClick "Apply Now" through Indeed to submit your application.

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