Massachusetts Patient Service Representative

To support patient care in Quincy, Massachusetts, the part-time Patient Service Representative will manage incoming patient inquiries, resolve issues related to patient satisfaction, and facilitate administrative requests while working remotely for 32 hours a week during standard business hours. Key responsibilities: Screen incoming patient inquiries and determine appropriate handling or escalation Resolve patient issues and ensure satisfaction while advocating for patients as needed Initiate requests for forms, medication renewals, and referrals, maintaining effective communication with patients and staff Required qualifications: High School Diploma / GED or equivalent work experience 1+ years of experience in a medical, healthcare, or medical insurance setting Electronic Medical Record (EMR) experience or aptitude to learn EMR systems Experience with scheduling appointments and verifying patient eligibility using digital platforms Proficiency in Microsoft Outlook, Teams, Word, and Excel for communication and reporting