Massachusetts Patient Service Representative

To support a growing healthcare practice, the full-time Massachusetts Patient Service Representative will manage patient inquiries, resolve issues related to patient satisfaction, and facilitate administrative requests while working remotely with a flexible schedule that includes some weekends and holidays. Key responsibilities: Screen incoming patient inquiries and direct them appropriately Resolve patient issues and ensure satisfaction while advocating for patients Initiate requests for forms, medication renewals, and referrals while maintaining accurate patient records Required qualifications: High School Diploma / GED or equivalent work experience 1+ years of experience in a medical, healthcare, or medical insurance setting Experience with Electronic Medical Records (EMR) and digital scheduling platforms Proficient in Outlook, Teams, Word, and Excel Able to complete up to 3 weeks of on-site training in Quincy, MA