Serving as a key organizational resource, the full-time Massachusetts Patient Relations Specialist will manage escalated patient complaints, provide guidance on complex issues, and support quality improvement initiatives while working remotely from Massachusetts or neighboring states. Key responsibilities: Acts as a resource for service line leadership on handling complex and sensitive patient issues, offering coaching and support Independently evaluates and recommends actions for resolving patient complaints and coordinates investigations with relevant stakeholders Collaborates with leadership to communicate best practices and improve standards for handling patient complaints across the organization Required qualifications: 5+ years of experience in member/guest/patient customer service within the healthcare industry Experience with electronic tools and applications relevant to the position Proven excellent writing and speaking skills for effective complaint resolution Solid organizational skills and good judgment Primary residence in Massachusetts or a neighboring state (CT, RI, NH, VT, NY)
Massachusetts Patient Relations Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.