Massachusetts Licensed Pharmacy Care Coordinator

As a Massachusetts Licensed Pharmacy Care Coordinator, the remote contract-to-permanent position will manage telephonic patient engagement, facilitate enrollment in a specialized pharmacy program, and ensure adherence to complex medication schedules while working full-time hours. Key responsibilities Conduct high-volume outbound outreach to patients to introduce pharmacy services and guide them through enrollment Document patient consent and update electronic health records based on patient decisions regarding pharmacy services Meet call center performance expectations, including call quality and enrollment targets, while maintaining patient privacy standards Required qualifications Current Medical Assistant certification (CMA/RMA) Experience in a telephonic, call-center, or high-volume patient outreach environment Strong interpersonal skills with the ability to build trust over the phone Proficiency in electronic health records (EHR/EMR) for documentation and updates Working knowledge of HIPAA regulations and commitment to patient privacy