Massachusetts Licensed Patient Service Representative

Providing essential support in a fast-paced environment, the full-time Massachusetts Licensed Patient Service Representative will manage patient refill processes, engage with clinical staff, and ensure timely communication with patients and caregivers, with potential for hybrid/remote work after training. Key responsibilities: Contact patients to review supply needs and document changes in the internal medical record system Manage patient delivery timelines and communicate any changes in product or supply usage Ensure compliance with payer regulations and maintain patient confidentiality while triaging clinical questions Required qualifications: Previous experience in customer service or contact center roles College degree preferred Knowledge of medical terminology and HIPAA regulations Ability to learn internal systems and effectively manage multiple tasks Dependable attendance and a compassionate approach to patient care