Executing administrative tasks related to account management and policy servicing, the full-time Massachusetts Licensed Client Specialist will process policy endorsements, renewals, and cancellations while maintaining accurate client records in a remote work environment. Key responsibilities Maintain client files and ensure accurate account information Process policy change requests and follow up on endorsements for accuracy Issue standard certificates of insurance and prepare policy cancellation forms as needed Required qualifications Property and Casualty License from state of domicile required within 90 days of hire High School Diploma or equivalent Bilingual (English/Spanish) preferred 1+ year experience in Customer Service Knowledge of personal lines of coverage and insurance markets