Massachusetts Licensed Client Service Manager

To support a growing commercial team, the Massachusetts Licensed Client Service Manager will manage the renewal process, build client relationships, and mentor team members while working in a fully remote capacity. Key responsibilities Manage the renewal process by gathering client information and delivering tailored solutions Build and maintain strong relationships with clients and carrier partners through exceptional customer service Mentor team members by delegating tasks and fostering professional growth Required qualifications Bachelor's degree with a minimum of 3+ years of client service and/or claims management experience, or a High School degree/GED with 8+ years of relevant experience A Property and Casualty Insurance License Proficiency in Microsoft Office Desire to build relationships and deliver results Adaptability in managing shifting priorities