To ensure timely access to care for patients, the full-time Massachusetts Access Services Representative will engage with physicians and patients, manage appointment scheduling, and utilize clinical and administrative systems while working remotely from the MA/CT area. Key responsibilities: Responds to requests from physicians and community providers to facilitate patient access to care Engages directly with patients to support prompt appointment scheduling through various communication channels Documents and maintains accurate information regarding clinic appointments and patient interactions Required qualifications: Two years of prior experience in a physician office or customer service setting Completion of a medical terminology course or willingness to complete one within the first year of hire GED or HiSET certification Proficiency in using phone, computer, and related technology Ability to communicate effectively in English, with Spanish proficiency preferred in some settings